Workflow
Ticket triage and routing
Classify each ticket, enrich it with account context, and route it to the right team instantly.
Integration
Zendesk Automation That Cuts Response Time
Zendesk handles the tickets, and automation handles the load. We build AI triage, routing, and drafted replies inside Zendesk so the routine is fast and the risky is escalated.
Tickets triagedand routed to the right group
Routine answeredwith drafts from real data
Risk escalatedto a human fast
What we automate
The workflows we build for you.
Workflow
Routine reply automation
Answer order-status and common questions from live data instead of manual, repetitive responses.
Workflow
Risk-based escalation
Detect refunds, churn signals, and VIP accounts and escalate them to a human with full context.
How we work
From first workflow to live system.
Every build follows the same disciplined path, so you always know what happens next and where things stand.
- 01
Map the workflow
We find where work enters, what breaks, and which systems have to stay in sync.
- 02
Build the automation
We implement the logic, AI, approvals, and integrations that remove the manual steps.
- 03
Launch with control
We test the edge cases, document the flow, and hand off a system your team can trust.
Keep exploring
Pages that pair with Zendesk Automation.
FAQ
Good to know.
What can Zendesk automation do?
It triages and routes tickets by type and urgency, drafts answers to routine questions from real data, and escalates high-risk cases to a human while syncing Zendesk with your CRM.
Does Zendesk automation replace agents?
No. It removes the repetitive load and speeds routing so agents focus on the cases that need judgment, with high-risk tickets always reaching a human.
Next step
Tell us the workflow slowing your team down.
Share your stack and the bottleneck. We'll map the first automation worth building and how it rolls out.